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Part Time Housing Officer – North West London

Job details

Job Category: Housing
Job Type: Contract
Job Location: Greater London The Hyde
Reference: WM00244

iPeople SC Solutions is currently recruiting for a Part Time Housing Officer (20 hours) to start in this busy team based in North West London. The role is for a minimum of 3 months up to 12 months.

Duties and responsibilities:

  • To deal with tenant and leaseholder enquiries regarding matters relating to their tenancy and lease in line with the organisation’s policies and procedures.
  • To manage low level anti-social behaviour (ASB) in the neighbourhood ensuring that incidents of ASB are resolved quickly and efficiently
  • To deal with tenancy breaches and take appropriate action where necessary.
  • To carry out regular estate inspections ensuring that residents are involved and standards are maintained within the organisation’s Performance Indicators 
  • Work with residents and other departments to identify estate improvements in the neighbourhoods
  • To undertake tenancy audits and where necessary take appropriate legal action to recover any properties where the legitimate tenant is not residing in the property.  
  • To manage tenancy changes to include, assignments, successions name changes etc.
  • To provide advice and support to vulnerable residents to enable them to sustain their tenancy.
  • To support and work with resident groups to help them influence the way in which services are delivered to their neighbourhoods
  • Communicate effectively with colleagues to support service delivery using a range of methods including in person, by telephone, via electronic communication etc.
  • To work in partnership and communicate effectively with external agencies, partners, and stakeholders  to effectively manage tenancies and neighbourhoods
  • To ensure that Safeguarding is observed whilst carrying out your duties.
  • To provide periodic reports which may include basic statistical information.
  • To be aware of external support agencies and have the ability to effectively sign post residents to appropriate service providers to help them sustain their tenancy. 
  • To be able to work alone; visiting residents in their home while observing the organisations lone working procedures.
  • To investigate and resolve complaints in accordance with the Organisation’s policies and procedures
  • Identify opportunities for service improvements and make recommendations where appropriate

If you are interested in this position, please apply with your CV.

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